Privacy Policy

Welcome to Relay HQ ("we", "our", or "us"). This Privacy Policy explains how we collect, use, and protect information about you when you use our website at relayhq.store and our AI-powered front desk services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy. This document is a general-purpose placeholder and is intended to be reviewed by a qualified legal professional before being treated as formal legal advice.

We may collect the following types of information: • Contact Information — Name, email address, phone number, and business details you provide when signing up or booking a call. • Usage Data — Information about how you interact with our website, including pages visited, time spent, and browser type. • Call & Communication Data — When you use our AI answering service, call recordings, transcripts, and booking details may be captured and stored. • Payment Information — Billing details processed securely through our payment providers. We do not store full card numbers. • Cookies & Tracking — We use cookies and similar technologies to improve your experience and analyse site usage.

We use the information we collect to: • Provide, operate, and improve the Relay HQ Service. • Process bookings, payments, and customer communications on your behalf. • Send you service updates, onboarding guidance, and support messages. • Respond to your enquiries and provide customer support. • Analyse usage trends to improve our product. • Comply with legal obligations. We do not sell your personal information to third parties.

We may share your information with: • Service Providers — Trusted third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing, analytics). These providers are bound by confidentiality obligations. • Legal Requirements — If required by law, court order, or government authority. • Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will not share your personal information for marketing purposes without your consent.

We retain your personal information for as long as necessary to provide the Service and comply with our legal obligations. Call recordings and transcripts are retained for a period defined in your service plan. You may request deletion of your data at any time by contacting us.

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Depending on your location, you may have rights including: • The right to access the personal information we hold about you. • The right to correct inaccurate or incomplete information. • The right to request deletion of your data. • The right to object to or restrict certain processing. • The right to data portability. To exercise any of these rights, please contact us at relayhq.ai@gmail.com.

We use cookies to enhance your experience on our website. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the Service. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes your acceptance of the updated policy.